Optimize Workflows with AI Routing

Optimize Workflows with AI Routing

This process blueprint exemplifies the use of AI to intelligently route customer inquiries to the appropriate department. It uses the OpenAI Connector to process signals within a business context, ensuring that each task is assigned based on the optimal path for efficiency and resolution.

Features and Benefits

Contextualising Signals

Process customer signals with the OpenAI Connector and business-context prompts.

Task Intelligence

Leverage process and decisions to route requests to the appropriate department or systems.

Approve or Reroute

Design loops with human feedback and ask OpenAI to improve its decisions.


  • Marketplace release date -
  • Last Github commit -
  • Associated Product Group Categories:
    • Solutions
  • Version Compatibility:
  • Used Connectors: 415542

Support and documentation