Time efficiency
Reduce average transaction time by 40% with end-to-end orchestration of the process between automated and manual tasks.
Summary
Credit Card Fraud Dispute Handling
Reduce time to resolve disputes
Accelerate dispute handling and increase customer satisfaction
On average, handling of credit card disputes takes between two business days and two weeks. Manual processing and delays lead to more inbound customer calls, higher cost for resolutions, and reduced customer satisfaction. This blueprint helps automate the handling of fraud disputes with self-service and decision support. It reduces the time-to-market for IT, reduces the cost of dispute resolution for the business, and ultimately improves customer satisfaction.
Features and Benefits
Extend with AI capabilities
Reduce average wait time and average handling time by 60% through data pre-fill, enrichment, and decision support using artificial intelligence and machine learning.
Extend with connectivity
Reduce customer call rates by 32% through multi-channel customer self-service.
Details
- Marketplace release date -
- Last Github commit Thursday, February 13, 2025
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Associated Product Group Categories:
- Solution Accelerators
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Version Compatibility:
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Used resources:
