Reduced Cycle Time for Fiber Deployment
Significantly reduces the time required to complete each fiber deployment. Faster service rollouts allow customers to access high-speed internet more quickly, enhancing satisfaction and engagement.
Transforming Telecom Service Delivery with Camunda
The modeled process represents the sales flow of fiber optic services in a telecommunications company. It begins with the submission of a request, followed by infrastructure availability validation. Upon confirmation, customer data is collected and analyzed, including credit approval. Next, a commercial proposal is generated and sent to the customer for approval. Once approved, installation is scheduled and executed, ensuring service activation. The process concludes with service confirmation and customer notification. Based on the eTOM framework (Enhanced Telecom Operations Map), the process is classified as follows: 1 – Main Domain: Operations Subdomain: Fulfillment - The process is directly related to the delivery of services to the customer. - Includes activities such as “Order Handling,” “Service Configuration and Activation,” and “Resource Provisioning.” 2 – Detailed eTOM Framework Classification: - Customer Relationship Management (CRM): Customer data collection and analysis, proposal generation, and approval. - Service Fulfillment: Availability verification, installation scheduling, and service activation. - Resource Management: Ensuring infrastructure availability to meet service requests.
Features and Benefits
Enhanced Partner Management
Ensures that only qualified partners are involved in the deployment process, reducing the risk of service issues and guaranteeing higher service quality.
Real-Time System Integration
Provides real-time updates on installation progress, resource allocation, and order status. This enables better coordination between field teams, partners, and customer service representatives, resulting in a smoother and more transparent process.
Improved Customer Experience
Customers benefit from a seamless experience, from order placement to service activation. Accurate scheduling and efficient installation processes increase customer trust and reduce follow-up inquiries.
Details
- Marketplace release date -
- Last Github commit -
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Associated Product Group Categories:
- Solution Accelerators
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