Complete call understanding with natural language processing (NLP)
Unlike keyword spotting, the AI understands context, tone, intent, and sentiment.
Agentic AI Assisted Quality Audit Process
This solution audits 100% of calls, faster and smarter, reducing costs, increasing audit effectiveness, improving agent feedback, and ultimately improving the customer experience.
Features and Benefits
Drastically reduce audit time
Reduce overall audit cycle time, enabling 100% call coverage instead of random samples, with massive cost savings and more effective audits.
Automated quality scoring and compliance checks
Score calls against customizable criteria including script adherence, regulatory compliance, upsell attempts, and so on. Ensure consistency across auditors and reduce the risk of human error or bias.
Get real-time insights into trends
Identify patterns across thousands of calls, including recurring issues, agent performance trends, and missed sales opportunities. This feature empower teams to focus on continuous improvement and proactive decision-making.
Guided coaching recommendations
Generates actionable feedback for agents such as improve product knowledge and "missed upsell on plan upgrade. This accelerates training and improves agent performance at scale.
Details
- Marketplace release date -
- Last Github commit -
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Associated Product Group Categories:
- Agentic Solutions
- Solution Accelerators
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Version Compatibility:
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