AI Customer Service Agent

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https://www.incentro.com/

The AI Customer Service Agent leverages Camunda to automate the resolution of email-based inbound requests. It enables organizations to grow support capacity, improve customer NPS, and enhance employee experience by significantly reducing resolution and response times, with a 58% reduction in average lead time per inquiry. It addresses key challenges in support operations, providing unparalleled efficiency, speed, and workforce empowerment, ensuring a seamless and scalable customer service experience.

Features and Benefits

AI-powered email triage

Automatically reads, classifies, and routes incoming help desk emails using a combination of deterministic rules and generative AI. Faster responses, fewer errors, and no more manual sorting. Free up your team for high-value, complex support tasks.

Process orchestration with Camunda

Seamlessly orchestrates human and AI agents through BPMN processes, ensuring traceable and auditable decisions. Create reliable, scalable, and compliant support processes. Boosts SLA performance and business continuity.

Human-in-the-loop decisioning

Escalates edge cases or exceptions to human agents with all relevant context attached, providing the right balance of automation and empathy. Agents stay engaged and empowered to resolve what matters most.

Composable, enterprise-ready architecture

Modular solution built on open standards, easily integrates into existing tech stacks. Quick to deploy, easy to extend. Future-proof your support infrastructure without vendor lock-in.

Scale up without increasing headcount

Built specifically to handle growing support demand without increasing operational costs. Handles growing ticket volumes without increasing headcount. Supports revenue growth without proportional cost growth.

Enhanced customer experience

Faster, smarter responses with less friction and fewer hand-offs.Quicker, more relevant responses with fewer "I'll get back to you" loops.Supports brand perception as responsive, tech-forward, and customer-centric.

More engaged support staff

Offload repetitive tasks to automation, empowering humans to focus on meaningful work. Reduces burnout and attrition in support teams. Improves employee satisfaction correlating with better service quality and retention.

Details

Marketplace release date -
Last Github commit -
Associated Product Group Categories:
- Agentic Solutions
- Solution Accelerators
Version Compatibility:
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