Easy claim initiation
Customers file claims through their preferred channel (app, website, or phone). AI-powered chat and voice agents guide the process, answer questions, and capture complete details the first time.
Fast, fair, and future-ready insurance claims processing
Insurance customers expect speed, accuracy, and clarity when filing claims. AI can deliver this at scale by automating document verification, analyzing data in real-time and detecting anomalies. However, to create truly seamless claims experiences, AI must operate within an integrated and responsive process framework. HCLTech brings this smarter approach to AI-led insurance claims processing. We combine our deep industry knowledge with the orchestration power of Camunda and the intelligence of agentic AI, to move insurers from rule-based processing to adaptive automation. The result is a claims journey that is instant, intelligent, and customer-first.
Features and Benefits
Seamless document handling
Intelligent document processing (IDP) engines extract policy numbers, medical details, or damage descriptions, reducing errors and accelerating setup.
AI-powered assessment
AI models validate claims, detect fraud, and analyze images, auto-approving simple cases and escalating complex ones.
Intelligent task assignment
Adjusters are assigned tasks based on expertise, workload, or location for faster resolutions.
Continuous optimization
Analytics refine AI and decision rules to continually improve efficiency.
Details
- Marketplace release date -
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Associated Product Group Categories:
- Agentic Solutions
- Solution Accelerators
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